Contact us

If you’ve ordered a test from us and need help, you can contact us by text at any time. Just reply to one of our text messages with your question. Our clinical team will read your message and get back to you.

If you're a clinician and need to speak with our clinical team, please email

If you’d like to learn more about SH:24, or help us improve our service, please email

If you are a journalist or have press or media enquiries visit our media page.

Urgent or out of hours?

If you have a health emergency, call 112 or 999.

If you urgently need to see a GP outside of clinic hours, contact your local GP out-of-hours service.

If your medical issue is not urgent, you should make an appointment to see your usual GP during normal clinic hours.


We believe that every complaint is an opportunity for us to better understand the needs of our users and improve the quality of our services.

If you'd like to make a complaint, you can do so by email to or by post to the address below.

35a Westminster Bridge Road